Refund policy

At Layali The Collection, we want you to feel confident and cared for with every order. Please review our return, refund, and exchange policy below before placing your order.

Return Requests

All return or refund requests must be submitted by contacting us directly. Please email us at layalithecollection.co@gmail.com or directly message us on Instagram or TikTok with your order details, reason for request, and photos if applicable.

Return requests will be reviewed on a case-by-case basis.

Damaged, Defective, or Incorrect Items

If there is an issue with your item, such as damage, defect, or if you received the wrong product, please contact us as soon as possible.

If the issue is approved, we will provide a full refund and cover any necessary return shipping costs.

To help us process your request quickly, please include clear photos of the item and the issue when reaching out.

Returns & Refunds for Non-Defective Items

If there is no issue with the product, we do not offer returns or refunds.

This includes, but is not limited to, changes of mind, preference, or personal fit expectations that are not related to a product defect.

Size and Color Exchanges

We offer exchanges for sizing and color when available.

Customers are responsible for covering the shipping costs associated with exchanges. Exchanges are subject to product availability.

To request an exchange, please contact us at layalithecollection.co@gmail.com,  or direct message us on Instagram or TikTok with your order details and the size or color you would like to exchange for.

Final Notes

Items must be returned in their original condition, unworn, unwashed, and with any original packaging or tags if applicable. Layali The Collection reserves the right to deny any return, refund, or exchange request that does not meet our policy requirements.