Shipping policy

At Layali the Collection, we carefully prepare and package each order to ensure your pieces arrive beautifully and as soon as possible. 

Order Processing

Orders are processed after payment has been confirmed. Please allow 1-3 business days for order processing before your order is shipped.

During launches, restocks, holidays, or high-volume periods, processing times may be slightly longer.

Shipping Time

Shipping times may vary depending on your location and the shipping carrier. US shipping is usually 3-7 days, usually less for California residents. Once your order has been shipped, you will receive tracking information if available.

Please note that shipping delays may occur due to carrier delays, weather, holidays, or other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on your location and order size.

For exchanges, customers are responsible for covering the shipping cost unless the exchange is due to an issue or mistake with the order.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. Layali the Collection is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping information, please contact us immediately at layalithecollection.co@gmail.com or direct message us on Instagram or TikTok. We will do our best to update the address before the order is shipped.

Lost or Delayed Packages

Once an order has been shipped and handed over to the carrier, Layali the Collection is not responsible for delays, lost packages, or delivery issues caused by the shipping carrier.

However, if you experience an issue with your delivery, please contact us, and we will do our best to assist you.

Damaged or Incorrect Orders

If your order arrives damaged or if you received the wrong item, please contact us as soon as possible at layalithecollection.co@gmail.com or direct message us on Instagram or TikTok.with your order details and photos of the issue.

Approved issues may qualify for a full refund, replacement, or exchange, depending on the situation.